Privacy Policy

1. Introduction

Cue Power, Cue Charge and Cue Renewables are the trading names of Cue Power Limited.

Cue Power Limited, 1A Clonskeagh Square, Clonskeagh, Dublin 14, Co. Dublin, D14 W890 (“we”, “us” and “our”) are a “controller” for the purposes of the Data Protection Act (“DPA”)

In the course of our dealings with you, we will collect and use your “Personal Data”, by which we mean any information about you from which you can be identified.

The purpose of this privacy policy (“Privacy Policy”) is to inform you how and why we will use your Personal Data and the measures and processes we have put in place to ensure its adequate protection.

Please note that when you deal with us, you consent to the collection, use, disclosure and transfer of your Personal Data as set out in this Privacy Policy. 

2. Fair and lawful processing 

By “processing”, we mean the collection, recording, storage, use, disclosure and any other form of operations or dealings with your Personal Data. We will only process your Personal Data, where:

(a) you have given your consent to such processing (which you may withdraw at any time);
(b) the processing is necessary to provide our services to you;
(c) the processing is necessary for compliance with our legal obligations; and/or
(d) the processing is necessary for our legitimate interests or those of any third party recipients that receive your personal data. 

3. What personal data we collect about you

3.1 We will process the following types of Personal Data about you when you register with us and when you visit our site

(a) Your name, email address and address
(b) Your organisation

(c) Cookies which we place on your device – see section 6 below

3.2 If you become a subscriber or elect to receive our email messaging service we will also collect the data about you set out in section 7 below.

4. How we collect your personal data 

For a better experience while using our services, we may ask you to provide us with certain personally identifiable information. The information that we request will be used by us as described in this privacy policy.

4.1 We collect information about you in a few different ways;

(a) You might subscribe to receive information from us via our sign-up form.
(b) You might have invested in the company through a third party or directly.
(c) You might engage with the company through pre-sales, partnerships, becoming a supplier, becoming a business client, prospecting, recruitment or investment.
(d) We might receive your data through dealings with a third party where you have agreed for them to share your data.
(e) You might provide us with your data to further enhance our research for example through Beta testing, focus groups, surveys, questionnaires, workshops or interviews.

5. How we use your personal data

We will process your Personal Data for the following purposes:

(a) to contact you about the services and products we offer (where we have received your consent to do so, or we believe that you may be interested in the material as it relates to similar products or services you have previously acquired, or indicated your interest in acquiring, from us);
(b) to comply with court orders and exercise and/or defend our legal rights;
(c) for other legitimate business purpose and interests; and
(d) as otherwise permitted or required by any applicable law or regulation.

6. Cookies

Cookies are small text files that are commonly used as anonymous unique identifiers. These are placed on your browser from the websites that you visit and are stored on your device's internal memory.

We use cookies on this website to provide you with a better user experience by making the website work more efficiently as well as to provide us with information about your visit. We do this by placing a cookie on the hard drive to track how you use our website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content and to refer you to relevant third party websites.

Some cookies are necessary for you to be able to enjoy and use the full functionality of this website. Users may experience difficulties or problems with the site functionality if all such cookies are not enabled.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods (such as a specific period of time or the duration of the session during which you visit our website), where others may last indefinitely. You can block cookies or change your cookie preferences by visiting your web browser’s site which will provide you with the controls to manage and delete cookies from your device or computer. In order to do this, please see your web browser options.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

7. Email marketing messages and subscriptions

Under Data Protection Law the lawful basis that we use for sending you email marketing messages and subscription information is your opt-in consent which is given by anyone who chooses to subscribe to our newsletter or marketing mailing list. We collect the data about you, as detailed in sections 3 and 6 above and in the next following paragraph. In order to send you email marketing messages, we use an email marketing service provider (“EMS”). An EMS is a third party service provider of software / applications that allows marketers to send out marketing campaign emails to a list of recipients.

The email marketing messages that we send to you may contain tracking beacons / tracked clickable links or similar server technologies in order to track your activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, IP addresses, opens, clicks, forwards, geographic and demographic data, some of which will be personal data. Such data, will show the activity you undertake in respect of that email campaign.

Any email marketing messages we send are in accordance with Data Protection Law and with the Privacy and Electronic Regulations ("PECR"). We provide you with an easy method to withdraw your consent (unsubscribe), to manage your preferences or amend the information we hold about you at any time. See your marketing messages for instructions on how to unsubscribe or manage your preferences.

8. International transfers of personal data

The Personal Data we collect from you will not be transferred to (including accessed in or stored in) a country or territory outside The Republic Of Ireland or the European Economic Area (“EEA”).

9. When we may disclose your personal data 

We do not and will not sell, rent out or trade your Personal Data. We will only disclose your Personal Data in the ways set out in this notice and, in particular, to the following recipients:

(a) to third parties who process your Personal Data on our behalf (such as our systems providers)
(b) to any third party to whom we assign or novate any of our rights or obligations;
(c) to any prospective buyer in the event we sell any part of our business or assets; and/or
(d) to any government, regulatory agency, enforcement or exchange body or court where we are required to do so by applicable law or regulation or at their request.

10. How we protect your personal data

We will implement and maintain appropriate technical and organisational measures to ensure a level of security appropriate to protect any Personal Data provided to us from accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to Personal Data transmitted, stored or otherwise processed.

11. Your rights in relation to the personal data we collect

11.1 If you wish to:

(a) update, modify, delete or obtain a copy of the Personal Data that we hold on you;
(b) restrict or stop us from using any of the Personal Data which we hold on you, including by withdrawing any consent you have previously given to the processing of such data;
(c) where any Personal Data has been processed on the basis of your consent or as necessary to perform a contract to which you are a party, request a copy of such Personal Data in a suitable format;

you can request this by emailing us at the address set out below.

11.2 In any of the situations listed above, we may request that you prove your identity by providing us with a copy of a valid means of identification in order for us to comply with our security obligations and to prevent unauthorised disclosure of data.

11.3 We reserve the right to charge you a reasonable administrative fee for any manifestly unfounded or excessive requests concerning your access to your Personal Data, and for any additional copies of the Personal Data you request from us.

12. How long we will hold your personal data for

We will only retain your Personal Data for as long as necessary to fulfil the purpose for which it was collected or to comply with legal, regulatory or internal policy requirements.

13. How we update or change this privacy policy

13.1 We may change or update parts of this Privacy Policy in order to maintain our compliance with applicable law and regulation or following an update to our internal practices. You will not necessarily be directly notified of such a change. Therefore, please ensure that you regularly check this Privacy Policy so you are fully aware of any changes or updates.

13.2 This Privacy Policy was created on 04.06.22

14. How you can contact us

If you have any queries about the contents of this Privacy Policy, or wish to inform us of a change or correction to your Personal Data, would like a copy of the data we collect on you or would like to raise a complaint or comment, please contact us using the details set out below:


Post: Cue Power Limited, 1A Clonskeagh Square, Clonskeagh, Dublin 14, Co. Dublin, Ireland, D14 W890

15. How to lodge a complaint to the regulator

You are entitled to lodge a complaint with our data protection commission if you consider that we have breached your data protection rights. Our data protection regulator is the Data Protection Commission, which can be contacted at 21 Fitzwilliam Square South, Dublin 2, Ireland, D02 RD28.

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